Refund policy

Return & Refund Policy

1. Valid Return Application Time Window

We provide a 30-calendar-day return eligibility window starting from the exact date your parcel is marked delivered by the local courier. All return requests must be submitted to customer service within this 30-day period; applications submitted beyond this deadline will not be accepted for processing.

2. Eligible Return Product Standards

To pass warehouse inspection and qualify for refund or exchange, returned goods must satisfy all the following conditions:
  • Items remain unused, unwashed, unmodified and maintain original brand-new condition;
  • Complete original outer packaging, hang tags, attached accessories and user manuals are fully intact and returned together with the product;
  • Goods do not fall under the non-refundable product categories listed in Section 3.

3. Non-Returnable Product Categories

For hygiene safety and customized product management rules, the below merchandise cannot be returned, exchanged or refunded:
  • Cosmetics, facial care, oral care and personal hygiene supplies;
  • Lingerie, swimwear and disposable single-use products;
  • Custom engraved, printed, personalized made-to-order merchandise;
  • Clearance liquidation items clearly labeled “Final Sale No Returns Allowed”.

4. Return Shipping Cost Allocation Standards

  1. Fault attributable to our store (factory defective items, wrong product shipped, incorrect size, goods damaged during transit):

    We provide free prepaid return shipping labels and fully cover all return logistics expenses. You may select either a full merchandise value refund or complimentary replacement delivery at zero extra cost.
  2. Voluntary return initiated by buyer (change of mind, unsuitable size/style, inconsistent personal expectation):

    All outbound and return shipping expenses shall be fully undertaken by the buyer. Initial delivery fees paid at checkout are non-refundable. Full merchandise value refunds will only be issued after our warehouse receives and completes inspection of returned items.

5. Standard Return Application & Mailing Process

  1. Contact our official customer service via website contact form or registered support email, provide your unique order ID and clear photos/videos of the product;
  2. Wait for formal return approval and obtain the designated warehouse return address issued by our support team;
  3. Securely repack the goods and send the parcel, then share the new return tracking number with customer service for filing;
  4. Warehouse inspection will take 3–6 business days after receiving returned parcels; approved refunds will be transferred back to your original payment channel within 5–9 business days.

6. Handling Damaged & Factory Defective Goods

If you receive broken, scratched or factory-defective merchandise, please send clear photos and videos of both the product and outer shipping package to our support team within 7 calendar days after delivery confirmation. According to the actual damage situation, we will arrange free replacement or full refund, and may waive the requirement to return damaged goods at our sole discretion.

7. Refund Special Exceptions

  • Shipping fees, customs duties and import taxes are non-refundable unless the error originates from our warehouse dispatch mistake;
  • Parcels confirmed fully delivered by local couriers but lost after recipient receipt are not eligible for full refund compensation;
  • Goods mailed back without prior official return approval will be rejected by our warehouse and cannot trigger any refund processing.

8. Exchange Service Terms

Requests for size, color or style exchange must be submitted within the 30-day valid return window. Exchange shipping cost allocation follows identical freight sharing rules defined for standard returns.